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This is a short list of our most frequently asked questions. For more information about Jawahiry.com, or if you need support. info@jawahiry.com

Why buy from Jawahiry?

Jawahiry is one of the finest diamond jewelry manufacturer/retailer in the Lebanon - All items on the website are manufactured by Jawahiry & It's corporates, which gives us the ability to custom tailor your selection to your exact specifications within a short time frame. We produce only high end genuine diamond and gemstone jewelry and have a large selection of diamond bracelets, earrings, necklaces, rings, and bridal jewelry. 


Best Prices - Our customers have the opportunity to buy directly from Jawahiry with prices below retail. We work on low margins in order to give you the best value, while maintaining the highest quality standards in the jewelry industry. 


Highest Quality Jewelry Products - Buying from Jawahiry ensures you get the best value possible. We employ the highest quality of manufacturing standards in the industry at manufacturer direct pricing. Many of our products are exclusive designs. 

What reassurances do I have buying from Jawahiry?

Jawahiry is one of the leaders in the jewelry manufacturing for over 35 years, and our attention to detail, and craftsmanship is of the highest quality. Because all of our jewelry items are customized in 18 kt Gold Jewelry, VS diamond quality and size or length, we are able to deliver an amazing product - just the way you need.

 

Are Jawahiry diamonds authentic?

Jawahiry guarantees all of our diamonds are real, natural and untreated. The Jawahiry Signature Diamond™ is a quality standard that distinguishes our company in terms of excellence, perfection and expertise.

 

Do you offer a return policy?

Jawahiry offers a 30 day, full refund policy on all readymade diamond jewelry. if you are unsatisfied with your order for any reason. The timeframe of 30 days begins when you receive your purchase from Jawahiry.

 

Does Jawahiry offer free shipping?

Jawahiry is proud to offer free overnight shipping with UPS, FedEx, Aramex on all orders. For your protection, Jawahiry always: Insures and registers all items for their full value. Requires that all deliveries must be made to a physical business or home address only.Requires an adult to sign for the package.

 

Will I be charged for sales tax on my order? 

All Jawahiry products are Tax free, no sales tax will apply to your order. 

 

How long does it take to receive my order? 

The production time for all jewelry items on our site averages 4-7 business days. When your order is ready to ship, you will be emailed a tracking number for your order. We ship all items for next day delivery with either UPS, FedEx, Aramex courier service. 

 

What is your policy on credits and adjustments? 

If for any reason you are unsatisfied with your order, you have 30 days from the day you receive your order, to return an item for a full refund. If you need to make adjustments to the length or size of your item, please contact Jawahiry and we will send you instructions to return the item for sizing.

 

What are my payment options? 

Jawahiry accepts the following payment methods:
PayPal: After adding the product to the shopping cart, you may complete the purchase using your PayPal account. 

Cash on Delivery: Jawahiry offers cash on delivery service all over Lebanon.


My credit card was declined, why does this happen?

There are a few reasons why your card may have been declined. Double check the billing details to make sure you entered your name/address/phone information exactly as it is found on your credit card account. If this is all correct, the bank may need your authorization prior to the transaction going through. In some cases, you may need to call the customer service number on the back of your credit card to speak with them directly. If you have any questions about a credit card being declined, please feel free to call Jawahiry at (961) 76 97 96 94.  

 

Do you offer a layaway Option? 

Jawahiry does not offer any payment plans or layaway options. All orders must be paid in full at the time of purchase.  

 

What is the reason for price variances on Jawahiry? 

Prices may change at any time on Jawahiry and without prior notice. Prices are generally adjusted based on the fluctuation of diamond and metal market prices, We ensure lower prices then all the retailers.Jewelry Related & Expert Advice.

 

Does my jewelry come with a certificate or appraisal? 

Jawahiry provides a certificate of authenticity for each diamond jewelry order. If you require a third party certificate, we recommend either the - GIA or IGI. 

 

How do I request a third party certificate and/or appraisal? 

You may purchase an IGI appraisal certificate at the time of your purchase on diamond stones 0.50ct+. Once purchased, we send your item to the IGI for inspection and certification. The IGI is an independent 3rd party and can take up to 10 business days to complete the certification.   

 

What jewelry design/style should I choose? 

Jawahiry offers hundreds of different jewelry designs and choosing one can sometimes be difficult. To narrow your choices down, it can be helpful to browse by product category. Jawahiry offers the following product categories with a wide selection of items within each section: diamond bracelets, diamond rings, diamond earrings, and necklaces and pendants. 


Is Jawahiry jewelry plated with gold? 

Jawahiry does not plate any of Its jewelry items. When you buy from us, you are buying solid gold jewelry. All our Jewelry are 100% 18Kt gold. In addition, we publish the approximate gold weight for every item sold on the website.The weight listed is in grams. 


What type of diamond does Jawahiry use?

Jawahiry works only with high quality diamonds to ensure that its prices are the lowest in the market, The majority of our diamonds are VS Category - Which is considered as a high quality diamonds.

 

Jawahiry Warranty

Jawahiry control principles require that every product undergo a thorough inspection before leaving our facility. This means that the absence of any physical damage and a proper semi-annual inspection, completed by a qualified jeweler, will render all of the diamonds firmly in place and the ring in good condition.  If a defect in our craftsmanship is ever discovered, not attributable to physical damage, wear and tear or a lack of maintenance, we will make it right. 

 

 

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