This is a short list of our most frequently asked
questions. For more information about Jawahiry.com, or if you need
support. info@jawahiry.com
Why buy from Jawahiry?
Jawahiry is one of the finest diamond jewelry
manufacturer/retailer in the Lebanon - All items on the website are
manufactured by Jawahiry & It's corporates, which gives us the ability
to custom tailor your selection to your exact specifications within a short
time frame. We produce only high end genuine diamond and gemstone jewelry and
have a large selection of diamond bracelets, earrings, necklaces, rings, and
bridal jewelry.
Best Prices - Our customers have the
opportunity to buy directly from Jawahiry with prices below retail. We work on
low margins in order to give you the best value, while maintaining the highest
quality standards in the jewelry industry.
Highest Quality Jewelry Products - Buying
from Jawahiry ensures you get the best value possible. We employ the highest
quality of manufacturing standards in the industry at manufacturer direct
pricing. Many of our products are exclusive designs.
What reassurances do I have buying
from Jawahiry?
Jawahiry is one of the leaders in the jewelry
manufacturing for over 35 years, and our attention to detail, and craftsmanship
is of the highest quality. Because all of our jewelry items are customized in 18
kt Gold Jewelry, VS diamond quality and size or length, we are able to deliver
an amazing product - just the way you need.
Are Jawahiry diamonds
authentic?
Jawahiry guarantees all of our diamonds are real, natural
and untreated. The Jawahiry Signature Diamond™ is a quality standard
that distinguishes our company in terms of excellence, perfection and
expertise.
Do you offer a return
policy?
Jawahiry offers a 30 day, full refund policy on all
readymade diamond jewelry. if you are unsatisfied with your order for any
reason. The timeframe of 30 days begins when you receive your purchase from
Jawahiry.
Does Jawahiry offer free shipping?
Jawahiry is proud to offer free overnight shipping
with UPS, FedEx, Aramex on all orders. For your protection, Jawahiry
always: Insures and registers all items for their full value. Requires
that all deliveries must be made to a physical business or home address
only.Requires an adult to sign for the package.
Will I be charged for sales tax on
my order?
All Jawahiry products are Tax free, no sales tax
will apply to your order.
How long does it take to receive my
order?
The production time for all jewelry items on our
site averages 4-7 business days. When your order is ready to ship, you will be
emailed a tracking number for your order. We ship all items for next day
delivery with either UPS, FedEx, Aramex courier service.
What is your policy on credits and
adjustments?
If for any reason you are unsatisfied with your
order, you have 30 days from the day you receive your order, to return an item
for a full refund. If you need to make adjustments to the length or size of
your item, please contact Jawahiry and we will send you instructions to return
the item for sizing.
What are my payment
options?
Jawahiry accepts the following payment
methods:
PayPal: After adding the product to the shopping cart, you
may complete the purchase using your PayPal account.
Cash on Delivery: Jawahiry offers cash on delivery
service all over Lebanon.
My credit card was
declined, why does this happen?
There are a few reasons why your card may have been
declined. Double check the billing details to make sure you entered your
name/address/phone information exactly as it is found on your credit card
account. If this is all correct, the bank may need your authorization prior to
the transaction going through. In some cases, you may need to call the customer
service number on the back of your credit card to speak with them directly. If
you have any questions about a credit card being declined, please feel free to
call Jawahiry at (961) 76 97 96 94.
Do you offer a layaway
Option?
Jawahiry does not offer any payment plans or
layaway options. All orders must be paid in full at the time of
purchase.
What is the reason for price
variances on Jawahiry?
Prices may change at any time on Jawahiry and
without prior notice. Prices are generally adjusted based on the fluctuation of
diamond and metal market prices, We ensure lower prices then all the
retailers.Jewelry Related & Expert Advice.
Does my jewelry come with a
certificate or appraisal?
Jawahiry provides a certificate of authenticity for
each diamond jewelry order. If you require a third party certificate, we recommend
either the - GIA or IGI.
How do I request a third party
certificate and/or appraisal?
You may purchase an IGI appraisal certificate at
the time of your purchase on diamond stones 0.50ct+. Once purchased, we send
your item to the IGI for inspection and certification. The IGI is an
independent 3rd party and can take up to 10 business days to complete the
certification.
What jewelry design/style should I
choose?
Jawahiry offers hundreds of different jewelry
designs and choosing one can sometimes be difficult. To narrow your choices
down, it can be helpful to browse by product category. Jawahiry offers the
following product categories with a wide selection of items within each
section: diamond bracelets, diamond rings, diamond earrings, and necklaces and
pendants.
Is Jawahiry jewelry
plated with gold?
Jawahiry does not plate any of Its jewelry items.
When you buy from us, you are buying solid gold jewelry. All our Jewelry are
100% 18Kt gold. In addition, we publish the approximate gold weight for every
item sold on the website.The weight listed is in grams.
What type of diamond
does Jawahiry use?
Jawahiry works only with high quality diamonds to
ensure that its prices are the lowest in the market, The majority of our
diamonds are VS Category - Which is considered as a high quality diamonds.
Jawahiry
Warranty
Jawahiry control principles require that
every product undergo a thorough inspection before leaving our
facility. This means that the absence of any physical damage and a proper semi-annual
inspection, completed by a qualified jeweler, will render all of the diamonds
firmly in place and the ring in good condition. If a defect
in our craftsmanship is ever discovered, not attributable to physical damage,
wear and tear or a lack of maintenance, we will make it
right.
{{like_value[0].source_user.full_name}}
{{all.users.full_name}}
Pendants
Bracelets
Earrings
Rings
Wedding & Engagement
Initials & Names